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Refund Policy for Digital Products

We at Samantas Art are committed to ensuring your satisfaction with our digital products. If you are not entirely satisfied with your purchase, we're here to help.

Refund Eligibility

To be eligible for a refund, please note the following conditions:

Within the Refund Period: Refund requests must be made within [7 days] of the original purchase date.

Product Unusability: Refunds will be considered for cases where the digital product purchased is fundamentally unusable or malfunctions significantly.

Technical Issues: Refunds may be issued in cases where technical issues prevent access to or usage of the product, and such issues cannot be resolved by our support team within a reasonable timeframe.

Non-Refundable Items

Please be aware that certain situations do not qualify for refunds:

Change of Mind: Refunds will not be provided for simply changing your mind or if the digital product does not meet your expectations, as long as it functions as described.

Product Customization: If you have requested customization or personalized modifications to the product, refunds may not be available unless there are significant defects in the customized elements.

How to Request a Refund

To request a refund, please contact our customer support team at jurgealan@gmail.com with the following information:

Your full name and contact information.
Order number and date of purchase.
Reason for the refund